Position:

Além Wérks is seeking a part-time Customer Experience Team Specialist to join our team at the Porsche Experience Center Los Angeles.

The Customer Experience Team Specialist is responsible for representing the Porsche Experience Center (PEC) in all areas of the customer journey including telephone, email and onsite check‐in. This customer experience position requires a friendly, outgoing personality and an interest in the automotive industry. As a Customer Experience Team Specialist, you will be trained​ to provide exemplary customer service, both in-person and by phone. The Customer Experience Team Specialist also receives Porsche product and history training to seamlessly converse with guests.

The PEC is designed to immerse groups and clients in all that is Porsche. From one‐on‐one instruction to off‐road courses to drive simulators, the PEC is a total reflection of Porsche’s past, present and future. A true car enthusiast playground, the Porsche Experience Center Los Angeles is at the center of Southern California car culture.

This position is for 24 hours per week, from Thursday through Saturday. In addition you will be required to work every third Sunday of the month.

Customer Experience Specialist Responsibilities:

• Answer all incoming guest inquires to the PEC and assist with entering bookings into the online system
• Own the customer’s first impression of the facility by greeting and check‐in registered PEC customers
• Provide customers with course descriptions and all available course options
• Convey specific product knowledge to customers that want to learn more about our vehicles
• Understand and communicate liability waiver, additional vehicle and activity opportunities
• Maintain training certifications and attain new product knowledge when possible
• Upsell additional products to customers, over the phone and in person
• Place outbound calls to customers to alert them of new products, booking cancellations or changes
• Maintain any and all reports required by the PEC Contact Team Manager
• Create and send gift cards purchased over the phone and in person
• Manage customer service issues where possible
• Assist Events Team, SIM Lab and Retail store when needed
• Assist in ad hoc projects as needed
• Ensure guest information is correctly represented
• Answer emails sent to the PorscheDriving.com general inbox
• Create customer name badges

Qualifications:

Education:

• High School diploma; some college or internship experience preferred

Experience:

• 1‐2 years of customer service experience or event/travel booking
• Automotive/Motorsports interest preferred

Skills:

• Excellent customer service skills and ability to handle high‐level clients/groups
• Must be organized and detail‐oriented
• Proficient computer skills including all Microsoft office applications
• Ability to multitask
• Excellent verbal and written communication skills
• Familiar with basic sales and upselling techniques
• Ability to adapt offerings to fit each customer’s needs
• Basic conflict resolution/de-escalation

Other Requirements:

• Days/Hours: Must be available to work Thursday – Saturday and every 3rd Sunday of the month; 24 hours per week, except for the one week per month that includes Sunday
• Job is onsite
• A pre-employment background check and drug screening is required

Job Type: Part-time

Pay: $21.00 per hour

Expected hours: 24 per week

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person