Position Title: Part-Time Field Technician III

Job Title: Part time

Reports to: Manager, Network & Operations Support Part-Time Rate: $16.00

Terms of • Based on assignment as defined on pages 18- FLSA Classification: Non-exempt
Employment: 19 in SAISD Compensation Manual.

• Part-Time work schedule will not exceed twenty-

Funding
This position is locally funded.

Source:

Position Summary

Provides support for new technology deployments at campuses by ensuring the proper-day-today operation of
technology applications and equipment. Provides desk-side and IT assistance in resolving technology support
issues. Performs installations, repairs, upgrades, backups, and other maintenance tasks. Proficient in commonly
used business applications and telephone support.

Essential Functions / Key Responsibilities

1. Receive technology problems from service desk representative or directly from clients
2. Provide basic knowledge in hardware, software, network, and telecommunication issues.
3. Prioritize tasks and documents nature of problem.
4. Assist in the proper operation of technology applications and equipment.
5. Assist in the installation, configuration, and upgrade tasks.
6. Assist in non-complex repairs.
7. Assist with new technology deployments.
8. Follow manual instructions with set up of computer and/or peripheral equipment.
9. Assist with Technology related to campus/department moves.
10. Bag and tag of Technology assets at schools where construction is occurring.
11. Provide information to assist in the preparation of progress reports and updates Level III Desktop

Technician on status of problems.
12. Assist in the resolving technology support issues for employees which may require desk-side assistance.
13. Keep informed of most recent trends and technologies.
14. Perform other related duties as assigned within the appropriate skill and experience capabilities expected

for this position.

Minimum Requirements

• High School Graduate or General Equivalency Diploma (GED) recognized by the Texas Education Agency or

Preferred Requirements

• Experience with computer installation.

Knowledge, Skills & Abilities

• Able to work flexible hours as needed.

• Basic knowledge of PC maintenance.

• Basic knowledge of PC applications.

• Good communication, interpersonal, organizational, and planning skills.

• PC and related software applications.

• Demonstrates integrity, high expectations, commitment, respect, dedication to teamwork and

passion for a student-centered environment

• Daily attendance and punctuality at work are essential functions of the job

• Ability to load stand-alone software as required.

• Knowledge of proper procedures for lifting and handling heavy materials and of safety standards.

• Demonstrated ability to communicate effectively in English both verbally and in writing.

• Demonstrated ability to read, understand, and follow work orders, verbal, and written instructions.

• Demonstrated ability to work with minimal supervision.