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POSITION PURPOSE AND SUMMARY The guest service representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for assisting guests at all times, checking in and checking guests out in accordance with company guidelines and procedures. The position is also responsible for completing all necessary front office daily paperwork, ensuring that all safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests at all times, responding to all guest requests with diligent follow through, processing reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards. Job functions to include collecting all relevant guest information, probing for potential sales leads and identifying opportunities. Job functions to include empowerment to resolve guest issues through the Make it Right process. GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property management system. Job function to include a thorough understanding of the property management system, working through all shift reports and performing the audit function when necessary and assigned. Job function to include setup, maintenance and take down of the breakfast when required by time of day. Job function to include maintaining an organized and clean work area behind the front desk, lobby and guest commons, in compliance with company standards. Job function to include periodic tours of the property to ensure safety and security of all associates and guests. Report all safety and security issues directly to the manager. Compliance with all safety and security policies and procedures
OTHER DUTIES
Work Environment and Context
Phone calls to job site regarding application status is not permitted.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 15 – 22.5 per week
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Part Time
$29k-39k (estimate)
05/02/2024
08/29/2024
exstay.com
Woodland Hills, CA
50 - 100
The job skills required for Guest Service Representative (Part Time) 3PM-11PM shifts include Guest Service, Front Office, Housekeeping, Credit Card, Laundry, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative (Part Time) 3PM-11PM shifts. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative (Part Time) 3PM-11PM shifts. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative (Part Time) 3PM-11PM shifts positions, which can be used as a reference in future career path planning. As a Guest Service Representative (Part Time) 3PM-11PM shifts, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative (Part Time) 3PM-11PM shifts. You can explore the career advancement for a Guest Service Representative (Part Time) 3PM-11PM shifts below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.