Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Don’t meet every single requirement? Here at Inspira Financial, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

HOW YOU WILL SOAR:

The IT Operations Admin II role is responsible for providing technical and functional support of the application suite of products used by Inspira Financial. The Analyst serves as the primary interface with the Operations and Client Service teams and the Vendors providing applications, to build, maintain, and provide processes for using those applications. Within a team environment, they manage Inspira expectations and Vendor deliverables during system creation/installation, coordinate collection and maintenance of documentation on how an application functions, and coordinate/conduct training sessions on those applications. The ideal incumbent will be creative, client focused, solutions-driven, organized, and have exceptional interpersonal skills.

• Ensure efficient and timely handling of all incoming application enhancement requests
• Ensure application/system quality, integrity and performance
• Work with the Help Desk, Development Teams, Operations Management and Client Services on projects and functional tasks
• Provide hands-on application management for mission critical systems
• Provide timely resolution of functional issues and report incidents to the escalation resource where necessary
• Readily identify existing or potential problems and make recommendations for correction
• Troubleshoot functional issues in a complex environment, with various applications and architecture
• Curate procedural documentation and business process mapping
• Manage implementation of new software and upgrades of existing software
• Cross-train other team members in order to facilitate coverage
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree
• Preferred Major(s): Computer Science, Information Systems or related field
• Certifications: Technical Certifications a plus
• 1-3 years of applicable experience
• 3 years practical working experience in a Technical Client Support role or departmental support equivalent
• 3 years of experience working in a Technical Analyst role
• 3 years of experience working on Salesforce.com platform
• Perform configuration modifications as needed (Page layouts, validation rules, roles, profiles, groups, queues, escalation rules, email templates, etc..)
• Strong understanding of Salesforce Declarative and Administration
• Design reports and dashboards for business management and leaders
• Financial Service Cloud Experience
• One or more Salesforce certifications demonstrating current knowledge as an administrator
• Vendor management and working with vended applications
• Experience with systems that provide services such as document imaging solutions (Laserfiche), BPM automation (Activebatch), and data transformation services (Informatica) a plus
• Strong client service orientation
• Possess sound technical experience in fast-paced financial services environments
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills
• Capable of respectful, strong working relationships with business units from managers and non-technical users as well as technical leads to developers
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Understanding of MS Office Applications, including SharePoint, Visio and Project
• Ability to conduct research into hardware and software issues and products as required
• Ability to present ideas and solutions in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Experience in a high availability environment preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards.