Position is Fully remote

Position DescriptionReview, research, and analyze routine to moderate ticketed issues for taxpayer inquiries. Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids. Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request. Document and track daily production utilizing tools as outlined and required. Utilize all software, databases, systems and scripts as outlined in standard work. Attend and participate in training, meetings, and huddles as required.

This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties. Candidates must live in the Phoenix area and be able to attend 1st day orientation in person.

Skills RequiredBasic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency
Skills PreferredCommunicating, both written and verbal Interpersonal communication Retaining knowledge Creative problem solving Multi-tasking, attention to detail and organizationExperience RequiredThe ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.
Education RequiredHigh school diploma or equivalent.

Job Types: Full-time, Contract

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Ticketing System: 1 year (Preferred)

Work Location: In person