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Full-time
Job Location: Waverly, NE

We are looking for a customer service professional that wants to build and grow our customer base. You’ll be working with a driven team of experts who are making a positive impact, getting results, and doing it within a culture focused on teamwork.

The Inside Sales Representative will support the Sales & Service Team on various tasks such as handling incoming & outgoing customers, estimating & scheduling customer jobs, processing quotations & sales orders, and shipping & receiving of warehouse product. Strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously are a must. This position will report directly to the Operations Manager.

Primary Responsibilities:

• Assist walk in customers, pull orders, and load customer product.
• Communicate effectively with customers through incoming calls or emails to meet their requirements, while following company guidelines.
• Work harmoniously with other employees, giving assistance necessary to satisfy customer’s needs.
• Provide support to schedule, track, and coordinate repair processes among departments to ensure timely completion of jobs and customer satisfaction.
• Communicate with customers, relative to estimating and delivery of jobs for repair.
• Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs. Complete purchasing activities via purchase orders.
• Review and maintain correct Branch physical inventory on a consistent basis.
• Analyze and maintain open order and open quotes reports on a weekly basis.
• Process new product sales, receiving, invoicing, and credits.
• Perform a wide variety of duties related to timely ordering of stock and non-stock products and inter-departmental transfer of items for the Company.
• Monitor all open purchased orders and bring to resolution any outstanding issues.
• Assist in handling purchasing of all shop equipment and supplies. (Such as paint, rewind, bolts, materials, etc.)
• Assist with special projects and other duties as assigned by Branch Manager.

Requirements:

Experience Preferred: High School Diploma or GED. Experience in general mechanics, warehousing, computer literacy and phone sales are desirable, though not essential. Will train.
Location: In-Office.
Hours: This is a full-time position.
Benefits: Health, Vision, Dental, 401k, Bonus, and more.

The ideal candidate will share the following values:

Be Someone’s Hero: The definition of Hero is ordinary people doing extraordinary things. Our goal is to exceed our customer, coworkers, and families’ expectations.

Give a Sh!t: Be Empowered to make a difference, own our responsibilities, and be accountable to our customers, coworkers, and families.
Improve Today: Always exploring how to drive innovation through improving our deliverables and the pursuit of self-improvement that drives us to be the experts in our field.

Northwest Electric, LLC is a Sales and Service Company. Our Focus is to Create Value by Exceeding Expectations by providing Electromechanical Innovations & Solutions