Description

Purpose and Scope:

This position will be responsible for being a point of contact for clients and creating long-term, trusting relationships with our customers. The account manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. 
 
Responsibilities: 

• Efficiently handle quoting processes, ensuring accurate and timely responses to customer inquiries.
• Track sales orders and manage the billing process with precision and attention to detail.
• Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.
• Troubleshoot technical issues and provide solutions in a timely and professional manager.
• Negotiate contracts and close agreements to maximize profits. 
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. 
• Forecast and track key account metrics (e.g quarterly sales results and annual forecast)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed. 

Qualifications

Qualifications:

• Fluent in Mandarin, with the ability to effectively communicate with Mandarin-speaking clients.

• Demonstrable ability to communicate, present an influence key stakeholder at all levels of an organization, including executive.
• Strong verbal and written communication skills.
• Proven multi-tasking ability on account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant