St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Urgent Care Technician within the Urgent Care / Occupational Medicine service line works in a cross-functional capacity with both clinical and non-clinical responsibilities facilitating the patient’s flow into the Network and performs diversified duties for patients and practice administrator as assigned. JOB DUTIES AND RESPONSIBILITIES: • Completes the registration process by obtaining, verifying and updating patient information (demographic, financial and guarantor) • Confirms/verifies insurance benefits, obtains signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations and collects co-payments and/or any other applicable payments at point of service • Enters information into EMR systems (Epic and Systoc) including order entry and charge entry processes • Schedules patients for advanced care with specialty or primary care providers, diagnostic testing, clinical services, occupational medicine physical examinations, and Workers Compensation claims • Accompanies patient to the exam room and collects patient information, past medical history, medication review and overall health screening • Obtains vital signs, prepares patient and room, set up instruments and equipment needed to complete the visit. • Completes orders and referrals; relays instructions, provides health education and plan of care to patient / family. • Screens and monitors acuity of patients within the waiting area and prioritizes patients based on acuity and type of service • Informs care team of patients in distress and acts as a first responder in emergent situations. • Travels throughout the Network as well as to other SLUHN contracted employers for onsite Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty) • Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood sample collection • Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc. to perform point of care testing according to protocol and maintains and cleans rooms and equipment according to protocol and manufacture guidelines. • Complies with equipment maintenance, completes logs and calibrations according to protocols • Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk up to 6 hours per day; 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lb. Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher. Frequently stoop and bend and reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision. EDUCATION: High school diploma or equivalent is required. Ability to read, write, speak, and understand English required Successful completion of Medical Assistant program or equivalent hospital program (LPN/EMT/PCT, etc.) or minimum 1 year of experience as a Medical Assistant preferred. TRAINING AND EXPERIENCE: Possess a good driving record and maintain a valid PA or NJ Driver's License with basic knowledge of the Lehigh Valley and the surrounding area required. Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities required. Successful completion of SLUHN Urgent Care Tech Training Checklist Licensure, Certifications, and Clearances required: Cardiopulmonary Resuscitation (CPR) within 30 days of employment Certified Professional Collector within 6 months of employment Spirometry Certification within 1 year of employment Occupational Hearing Conservation Certification within 1 year of employment Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300 outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania. Learn More Here.