1 Omni Logistics Job
Omni Logistics is Hiring a Remote Customer Service Agent - Remote
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position Summary:
Inventory, load, pull and pack products with 100% accuracy at all times.
Core Responsibilities & Duties:
- Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures.
- Research information to solve customer service problems.
- Document and record monthly activities for period end reporting.
- Provide work coverage for other employees' absences when necessary.
- Base line understanding of MS Excel functions and how to manage email rules with MS Outlook.
- Perform other duties as assigned by department Supervisor and/or Manager.
- Knowledge of customer service practices and administrative procedures.
- Accurate data entry is a necessity.
- Must be able to multitask.
- Must be proficient in the use of standard office software applications.
- Must have excellent communication skills (written and verbal).
- Must have excellent organization skills, as attention to numerous email groups is required.
- Exemplary customer service skills are required.
- Must be a self-starter with common sense, a professional attitude, and strong problem-solving abilities.
- Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions.
- Ability to work cooperatively with others at all levels within the organization.
- Requires the ability to make judgments and work with minimum supervision.
- Knowledge of warehouse management system SAP is a plus.
- Availability for occasional short shift on Saturday or Sunday.
- Availability for coverage time from 10am-7pm.
- Competitive base salary.
- Two weeks of paid time off within the first year of employment, sick time and holidays.
- Company provided life insurance.
- Health, vision, and dental insurance options.
- Commuter benefit plan.
- Optional supplemental life insurance.
- 401(k)
- Wellness program.
- A great place to work with a terrific culture.
Job Summary
Full Time
Retail
$37k-46k (estimate)
04/13/2024
06/11/2024
omnilogistics.com
COPPELL, TX
1,000 - 3,000
2000
$200M - $500M
Retail
Related Companies
About Omni Logistics
Were a global logistics company offering custom solutions to your specific supply chain challenge. Benefit from our decades of proven experience in such logistically demanding industries as medical device manufacturing, retail, semiconductor logistics, aerospace and large-scale e-commerce. Omni Logistics. Were the international logistics company thats ALL IN for you.
The job skills required for Customer Service Agent - Remote include Customer Service, Problem Solving, Communication Skills, Data Entry, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent - Remote positions, which can be used as a reference in future career path planning. As a Customer Service Agent - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent - Remote. You can explore the career advancement for a Customer Service Agent - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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