Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

That's basically it.

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

Who You Are

As a Sales Support Specialist at Critical Start, you will play a crucial role in supporting our sales team members. Your contributions will be highly valued for your efficiency, attention to detail, and problem-solving skills, ensuring that we meet customer needs effectively through quoting and order acceptance. This is an inclusive and growing team where you will have daily opportunities to shine!

Critical Start’s Sales Support team is an integral part of our sales organization, working closely with team members across various departments to support company growth initiatives. As a member of our Sales Operations department, you will collaborate closely with colleagues in roles such as Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration. We embrace daily opportunities for learning and solving challenges together as a team.

What You Will Be Doing?

• Support all new business and renewals sales quoting with a high degree of accuracy and timeliness.
• Review and prepare incoming purchase orders for processing, ensuring alignment with Sales and Finance team expectations per opportunity.
• Collaborate with Account Executives and leaders within regional sales teams to support mutual priorities.
• Enhance proficiency in Salesforce, CPQ, and other sales productivity tools to bolster team support and system efficiency.
• Familiarize yourself with channel partner contracts and agreements.
• Maintain high data integrity and accuracy across internal systems.
• Analyze and generate reports that bolster sales campaigns, initiatives, and territory deliverables.
• Develop familiarity with Critical Start’s sales processes and metrics.
• Display goal-oriented and proactive approaches in providing innovative solutions for Critical Start’s growth, scalability, and revenue target attainment.
• Contribute significantly as a key member of the Sales Support team, embodying a team-focused mindset, strong work ethic, and commitment to collaborative communication.

What You Will Bring?

Required Qualifications: 

• 2 years of experience within Sales Support, Inside Sales, Customer Service, Deal Desk, or similar roles.
• Strong focus on process and attention to detail.
• Applicable mathematical skills.
• Excellent multitasking and prioritization skills.
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Adept at prioritizing tasks, identifying challenges or blockers, and communicating clearly and concisely with teams that are constantly on the move.
• Ability to thrive in a fast-paced environment and meet tight deadlines.

Desired Qualifications: 

• Basic familiarity with sales terminology is preferred.
• Prior experience with CRM/Salesforce is a plus.

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• 100% employee coverage for healthcare/50% coverage for dependents 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave 
• Dental and Vision Plan 
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• 24/7/365 availability of Employee Assistance Program 
• Teladoc Mental Health Benefits 
• Optional Pet Benefits Discount Plan 
• And a new Tesla... just kidding! Kudos for making it to the end. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems.