Who We Are: We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!” Our Values: • Empathy: We stand with our students, partners, and communities. • Integrity: We treat all with dignity and respect. • Accountability: We deliver on our commitments. • Agility: We innovate, iterate, and transform. • Connectivity: We connect with partners to strengthen communities and ensure student success for all. Provide developmental academic advising for new and continuing students using a case management approach. Assist students in defining personal and academic career goals, interpreting and understanding placement scores, program curriculum and pre-requisites, and developing basic skills to register for courses, as appropriate. The Academic Advisor will refer students to appropriate internal and external resources that foster student success. MAJOR RESPONSIBILITIES Customer Service Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success Act as a liaison to staff/faculty/administration outside of the Office of the Registrar Engage in behaviors that create an inclusive environment in which all people are valued and supported Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible Responsibilities: Demonstrate strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem solving, and support Demonstrate developmental academic advising that assists students in clarifying personal and academic career goals through the use of appropriate student development, human development, and student learning theories Assist students in interpreting and understanding placement scores, program curricula, and pre-requisites, etc. Assist students in gaining a basic understanding of the College's registration process and processes that need to be completed prior to the beginning of each semester Maintain current knowledge of the institution's academic programs, curriculum, practices and academic and student policies * Coordinate with other Student Affairs and Academic Affairs areas to ensure accuracy of advising materials distributed to students, faculty, and staff Possess a working knowledge of the various types of student financial assistance programs Manage academic advising case load in a manner that promotes retention, persistence, and student success through proactive interactions and interventions Assist students in the development of an Individualized Academic Plan Monitor student progress through regular meetings, communications, interventions, assessments, and data collection Maintain academic advising records in compliance with College and the Family Educational Rights and Privacy Act (FERPA) Develop and maintain appropriate relationships with students, faculty, and staff Utilize a communication plan to engage the college community in the academic advising process Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected Actively participate in professional development opportunities and professional organizations, as well as college-wide committees, etc. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA). MINIMUM QUALIFICATIONS Bachelor's degree in education, psychology, counseling, social work, or related fields. Minimum of three (3) years of experience in academic advising, admissions, career counseling or related higher education area is required or one (1) year of experience with a Master's degree. Experience working with and being committed to diverse communication. Excellent communication and time management skills, as well as the ability to demonstrate initiative and working in a team environment. Working knowledge of word processing, spreadsheet, email, and database applications including student records management systems and online social media tools. Administrative and organizational skills along with strong customer service attributes are necessary. PREFERRED QUALIFICATIONS Master's degree in college student personnel, higher education, counseling psychology, or related discipline. Minimum of one to two years of relevant experience demonstrating leadership qualities. Community College experience or credential. CLASSIFICATION: E1-AD Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. Ivy Tech is the largest singly accredited community college system in the nation. Offering services to the entire state of Indiana, we’re here to educate, motivate, and inspire students every day. We do that by featuring some of the most advanced technologies and training facilities, making higher education accessible through more affordable tuition, and providing smaller class sizes for more individualized attention. By sharing our joy of learning, we hope to ignite the curiosity and passion in our students that will help them discover their greatest potential. We’re highly collaborative, with a friendly and helpful culture that is very different from a four-year college. Innovation is another value that sets us apart — we are always looking for ways to make things better for our students, faculty, and staff. One of our key goals is to foster creativity and innovation in employees. More than anything, you’ll find yourself inspired each day by the camaraderie, positivity, and dedication that surrounds you at Ivy Tech.