About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city. The Front Desk Manager oversees the Front Desk staff, directing and assisting as needed to ensure all duties are completed. The Front Desk Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. About Us Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998. Four Seasons Hotel Seattle is the Pacific Northwest’s only Forbes five-star rated hotel. Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant. Key Elements of the Job Manages the staff of the Front Desk department as well as assist the Guest Services department (Valet/Bell Attendants, Concierge, and Residential Concierge). Communicates and follow-up on any guest/resident issues, requests, or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Monitors their activities to assure that standards are being met, staff is being supported and resident/guest needs are being met. Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists all inquiries in connection with resident/hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all resident/guest requests in an accurate and timely manner. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Coordinates arrivals/departures, flow of special events (i.e. catering functions/Goldfinch Tavern events), any group activity requirements and ensures discrepancies are resolved. Reviews daily arrivals/departures, group activity, and catering events to ensure proper handling of Special Attention Guests, Return Guests, Curbside Guests, and Mobile app arrivals. Takes action in all matters related to the safety, security, satisfaction and well-being of resident/hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Assists front desk with checking guests in and out from their room, ensuring that all arrival and departure standards are met. Assists valet and door attendants in ensuring arrival/departure and house car standards are met. Ensures the cleanliness and maintenance of the house car and all transportation standards are met. Preferred Qualifications and Skills Excellent written and verbal grammar and composition skills. Preferred supervisory experience in a luxury hotel in Front Office and/or Concierge responsibilities. Works harmoniously and professionally with co-workers and supervisors. Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems. Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues. Benefits Include Annual Salary range: $72k - $75k 401k participation with company matching program Competitive Benefits: Medical, Dental, Vision, and Life Insurance $100/month Transportation Allowance Complimentary and discounted room nights program Enjoy a complimentary meal each shift in our employee cafeteria Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned What to Expect from Your Work Experience...You will Be part of a cohesive team with a singular focus on creating the best possible guest experience Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons Be encouraged to demonstrate your professional passion Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company Be rewarded with market-leading pay and a comprehensive benefit plan Learn more about our property and what it is like to work at Four Seasons by visiting: http://www.fourseasons.com/seattle https://www.facebook.com/FourSeasonsHotelSeattle https://www.twitter.com/FSSeattle http://jobs.fourseasons.com https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.