Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit www.fau.edu/jobs. Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic University is seeking a Help Desk Analyst I– Boca Raton, FL. Summary of Responsibilities include: The Help Desk Analyst I receives incoming requests from the Help Desk Manager of Enterprise Support to resolve or expedite the resolution of computer-related problems. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the University's academic mission. Serves as a staff member for Enterprise Support within Enterprise Support and Client Engagement. This position is responsible for providing technical support to the FAU user community, including, but not limited to password resets, wireless configuration of student, staff, and faculty laptops, email support, pin-resets for Banner, Canvas and Workday support, account support, configuring smartphones, FAU-owned computer support, and creating and updating documentation. This position is required to update help desk tickets effectively and clearly. The ability to troubleshoot software, network and hardware related issues is fundamental to critical job function. Maintain/enhance technical expertise level by keeping current with industry standards and technical trends, and advance skill set by taking personal initiative. Recommends technology solutions to departments as required by his/her supervisor. The Office of Information Technology at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves. FAU Benefits and Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php Sick Leave Pool Program Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments Minimum Qualifications: Master's or Bachelor's degree from an accredited institution in an appropriate area of specialization required. Solid technical writing skills are necessary, good written and verbal skills are a must, and superior customer service skills are essential. Experience with supporting mobile devices such as iPhone, Android, and Windows phones is required. Experience with installing, supporting, and troubleshooting Windows and Mac operating systems and Microsoft Office365 suite is required. Customer service experience is required. Valid driver's license required. Preferred Qualifications: Experience with Active Directory, SCCM, Intune, Exchange, Canvas, Workday, and/or Banner preferred. Salary: $45,000 - $50,000 per year. Full-time, Exempt Administrative, Managerial, Professional (AMP) College or Department: Helpdesk / Operations Location: Boca Raton Work Days and Hours: Monday – Sunday, 40 hours per week between the hours of 7:30 a.m. – 9 p.m. Ability to work outside regular hours when necessary. Application Deadline: 2024-05-21 Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED: Resume Cover letter OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check. REQUEST FOR ACCOMODATIONS: Individuals with disabilities requiring accommodation, please call 561-297-3057. 711 As a Hispanic-serving institution, Florida Atlantic University (FAU) is one of the most racially and ethnically diverse institutions in the Florida State University System. We are committed to recruiting and retaining talented faculty and staff. We embrace our shared responsibility to create and celebrate a welcoming and inclusive campus environment for all. Our community features excellent schools, a vibrant and safe community, and a sub-tropical climate conductive to year-round outdoor activities. Florida Atlantic University is where your future begins. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply. To learn more about the vision and mission of FAU, please visit: www.fau.edu In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial. To contact Recruitment Services, send an e-mail to jobs@fau.edu. Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law. Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1. Clery Act Information Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).