Reservations Specialist

As we continue rapidly expanding into new geographies, new verticals, and new business partner API integrations, Ripe is seeking an exceptional Reservations Specialist responsible for creating an outstanding first impression over the phone and providing exceptional customer service by assisting in booking reservations while discovering the needs of travelers through a consultative sales approach.

Who is Ripe?

Ripe is a rapidly growing B2B travel technology company that offers a locally focused lodging solution that enhances the traveler search and booking experience, promotes all levels of lodging partners, and provides clients with a powerful tool to drive awareness and demand. Some of our marquis clients include Atlanta, Vancouver, Salt Lake City, Ottawa, Florida Keys, Charlotte, Columbus, Santa Cruz, Park City, Times Square NYC, Alta Ski Area, and the Sundance Film Festival, to name a few. Our continued growth has allowed us to attract investors and most recently closed a series seed investment round of $1.8 million in Sept 2022. These funds will allow for expansion in engineering, sales, marketing, and client support. Our mission is to democratize travel by shifting lodging bookings away from generic travel sites to the grassroots level, where travel demand is created.

Where is this job located?

Ripe is headquartered in downtown Salt Lake City, Utah. Local candidates may be preferred with a 60% office time / 40% work-from-home option, with remote candidates additionally eligible based on qualification.

Who works at Ripe?

Our team values tenacity, candor, growth, transparency, trust, and balance. Everyone on staff has a real life outside of work – balancing those two worlds is our key to success. On our team, we have passionate cyclists, low-handicapped golfers (some serious hacks, too), ski team coaches, soccer players, hockey players, book and puzzle lovers, musicians, moms and dads, and individuals looking to make a difference in the travel industry.

About the Role:

This critical role includes a broad range of skills and tasks including, but not limited to, answering and converting inbound calls, chats, and emails, maintaining hotel rates and inventory through established Ripe technologies and collaborating with the Client Success and Sales Teams for continuous growth.

Responsibilities:

• Answer and convert inbound leisure and group bookings via telephone calls, chats, and emails in the Reservations Department promptly, courteously, and according to established protocols
• Assess travelers’ requests and inquiries, offering creative suggestions and recommendations tailored to travelers’ unique needs
• Maintain a professional demeanor by exhibiting a positive attitude toward employees, managers, and travelers, modeling Ripe's core values
• Research and maintain knowledge of product offerings
• Assist lodging suppliers in basic questions

About You:

You possess exceptional communication skills and are confident conversing with a wide range of travelers over multiple media platforms. You possess an aptitude for learning and using new software and are a competent problem solver who is quick on their feet. Your passion starts with people, and you want to leverage your experience to continuously deliver high-level service to our travelers. You have the ability to demonstrate critical attention to detail and are driven by measurable revenue growth goals.

Requirements:

• High school diploma required
• Minimum of 1 year customer service or industry experience required
• Computer literacy and ability to learn new software
• Empathetic, positive attitude with a desire to help our client’s travelers
• Ability to enter data quickly and accurately while communicating with travelers on the phone
• Ability to work weekend shifts Saturday & Sunday, in addition to three weekdays based on the evolving needs of the business

Bonus Points For:

• Existing knowledge of lodging, travel and hospitality industry
• Ability to work in Salt Lake City, Utah, or remote if approved

What’s in it for you? We’d thought you’d never ask!

• Ability to get the true startup and growth experience, but with a startup that’s well established and on its way up and to the right — tons of tough decisions with real impacts on the business.
• A real say in the company’s future — you’ll be a valued team member whose ideas about how to grow a world-class company will be vital to our success.

Oh, and also…salary and benefits including:

• Hourly wage ($15/hr)
• Sales commissions & incentives
• Meaningful stock options
• Health insurance
• 401k
• Hybrid in-office and/or remote options
• Fun culture that prioritizes balance and individuality

Reports to: Reservations Manager

Interested? Apply!

Ripe is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or other protected class.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Application Question(s):

• Can you describe a situation from your previous experience where you had to manage multiple tasks simultaneously? How did you prioritize your tasks, and what strategies did you employ to ensure accuracy and efficiency while handling multiple responsibilities?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84101