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POSITION OBJECTIVE
The Reservations Agent is responsible for making reservations via the telephone, email, mailed correspondence, rooming lists, internet and in-house requests.
ESSENTIAL JOB FUNCTIONS
Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the hotel and its services as well as the surrounding area.
Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales, up-selling and follow up.
Process all incoming reservations received via phone, email, internet, rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles.
Email or regular mail confirmations and literature requests. Reply via email, facsimile or mail when requested.
Maintain applicable information in Revinate, ensuring information is accurate and calls are coded correctly.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort :
EDUCATION / EXPERIENCE
High school diploma or equivalent. One year’s experience in the hospitality industry is preferred.
REQUIREMENTS
Maintain room and rate integrity on all online booking sources as well as Call Center.
to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
WORK ENVIRONMENT
Last updated : 2024-05-09
Full Time
$38k-50k (estimate)
05/10/2024
08/08/2024
The job skills required for Reservation agent include Front Office, Communicates Effectively, Communication Skills, Billing, Listening, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation agent positions, which can be used as a reference in future career path planning. As a Reservation agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation agent. You can explore the career advancement for a Reservation agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
02/07/2022: Battle Creek, MI
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
04/11/2022: Jamestown, NY
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
04/14/2022: Newark, NJ
Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
02/21/2022: Pensacola, FL
Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
02/24/2022: Lima, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
01/20/2022: Billings, MT
Tracks future room availability's on the basis of reservations.
03/15/2022: Springfield, IL
Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
04/10/2022: Jackson, MS
Step 3: View the best colleges and universities for Reservation Agent.