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When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!
Role: Sales and Service Manager
Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.
*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Primary Responsibilities:
Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
Provides sales and marketing training to all qualified sales staff.
Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Conducts all the new hire training (front desk based).
Responsible for the overall cleanliness of the facility.
Hosts monthly workshops with the employees (front desk related).
Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
Fulfills other duties or responsibilities as assigned by the Employer.
Job Qualifications and Skills:
Certifications:
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
Day range:
Shift:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$97k-130k (estimate)
01/26/2024
05/23/2024
The job skills required for Sales and Service Manager include Customer Service, Leadership, Futures, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales and Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales and Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales and Service Manager positions, which can be used as a reference in future career path planning. As a Sales and Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales and Service Manager. You can explore the career advancement for a Sales and Service Manager below and select your interested title to get hiring information.