Job Summary:
The Digital Banking Specialist will be responsible for supporting the digital wallet and services, including but not limited to Q2 online banking for consumer and small business clients, bill pay, iTalk, mobile deposit capture and CSI research. The position will ensure that digital wallet set up and services are documented and maintained according to Bank policy and procedures. Working under general supervision, this position will provide phone, secure message and email customer support to internal and external customers. The position must be able to deliver a high level of quality service and support.
Responsibilities and Duties:

• Acts as Subject Matter Expert for our digital wallet, services, and systems.
• Provides support on our digital wallet for external clients.
• Provides support on our digital wallet, services and systems to Bank personnel as needed.
• Works with the branch staff and officers to coordinate and approve enrollments for online banking, iTalk and iPay accurately and timely.
• Maintains documents, files, and agreements, including document imaging system, as required by Bank policy.
• Compiles and accurately reports all financial data as required by Management via various output reports.
• Continually updates job knowledge by studying new product offerings; participating in educational opportunities.
• Conducts business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and guidelines.
• Ensures all safety precautions are followed while performing the work.

Job Skills and Qualifications:

• Previous branch banking work experience.
• Previous digital banking work experience.
• Knowledge of Banking products and services as well as Digital Banking.
• Knowledge of Treasury Management products and services.
• Previous customer service experience.
• Jack Henry Silverlake experience
• Jack Henry RDC, mRDC, RDA experience
• Zelle experience a plus
• Account Analysis experience
• Q2 experience
• Knowledge of Treasury Management products and services.
• Associates degree or higher preferred

Company Overview:
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars:
1. Be Mindful
2. Be Healthy
3. Be Better
4. Be Prosperous
5. Be Faithful
With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we’re bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com.
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.