2 Bell Integration Jobs near me
Bell Integration is Hiring a Service Desk Technician Near Boston, MA
Overview
You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction as for the client and will work on a 24x7x365 shift basis. Shift available is 2pm-11pm Tuesday-Saturday EST.
Responsibilities
- Utilise customer provided tools to handle inbound contact from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets
- Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution
- Manage your pending tickets ensuring these have been updated/resolved as per agreed procedures
- Understand and respond to feedback from ticket quality reviews
- Monitor announcements to ensure you have the latest information regarding outages and procedure updates
- Work to defined shift patterns including lunch times and break times. Understand and follow the procedures for notifying absence and requesting holiday
- Complete mandatory training as required
Qualifications
Person:
- Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player
- Articulate in both verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation
- Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service
- Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks
- Willingness to learn quickly and adaptable as the situation requires
- Strong attention to detail and accuracy
- Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met
- Strong emphasis on delivering an excellent customer experience
- Ability to learn new skills while following agreed operating procedures
- Have a logical approach to problem solving
Experience:
- Previous experience working in a 1st Line IT support environment
- Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
- Experience working in a Contact Centre
- Experience adhering and working towards agreed SLAs and KPIs
- Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills
Job Summary
Other
IT Outsourcing & Consulting
$56k-69k (estimate)
04/27/2024
04/24/2025
bell-integration.com
PORTSMOUTH, ENGLAND
200 - 500
1996
Private
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Bell Integration
Bell Integration is a provider of workload migration, Information Technology asset disposal, workspace optimisation and managed services.
The job skills required for Service Desk Technician include Troubleshooting, IT Support, Technical Support, Problem Solving, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
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Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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