Specific Duties & Responsibilities

• Coordinates household good moves (50-60 per month) in a cost-effective manner and within prescribed organizational guidelines including:

1. Making initial contact with each customer to introduce Hilldrup’s relocation

management program and to review pre-move survey process;

• Schedule virtual surveys

• Tracking and reviewing customer move information from origin agent and/or destination agent;

• Completing customer registration and developing/communicating move estimates and pricing information to customers; to include Client Services and accounts

• Establishing and developing move plan with customer input;

• Assisting with quality and claims related concerns/issues;

• Partners with Client Services to ensure customer expectations are met/exceeded;
• Provides regular, consistent and effective communication to customers regarding all

aspects of the customer’s household goods move (pre- and post-move);

• Partners with move operations team, sales executives and surveyors to ensure all facets are effectively and efficiently managed;
• Accurately inputs and updates all customer move-related information/data in various portals.
• Provides r