Hilldrup has an immediate need for exceptional, service and results-oriented moving industry professionals who possess exceptional written and verbal communications skills and who have a strong desire to ensure that each Hilldrup customer has the best moving experience ever.
The ideal candidates are driven to exceed customer’s expectations and take pride in effectively preparing customers for residential moves and for effectively problem-solving all unforeseen circumstances. The selected incumbents will thrive in a face-paced work environment and be committed to minimizing customer concerns/stress as customers embark on what is commonly known as one of the most stress-filled events in an individual’s life. Finally, the incumbents will serve Hilldrup customers while consistently demonstrating Hilldrup’s cultural values and our desire to be the best moving services company, period.
Specific Duties & Responsibilities

• Coordinates household good moves (50-60 per month) in a cost-effective manner and within prescribed organizational guidelines including:
• Making initial contact with each customer to introduce Hilldrup’s relocation

management program and to review pre-move survey process;

• Schedule virtual surveys
• Tracking and reviewing customer move information from origin agent and/or destination agent;
• Completing customer registration and developing/communicating move estimates and pricing information to customers; to include Client Services and accounts
• Establishing and developing move plan with customer input;
• Assisting with quality and claims related concerns/issues;
• Partners with Client Services to ensure customer expectations are met/exceeded;
• Provides regular, consistent and effective communication to customers regarding all

aspects of the customer’s household goods move (pre- and post- move);

• Partners with move operations team, sales executives and surveyors to ensure all facets are effectively and efficiently managed;
• Accurately inputs and updates all customer move-related information/data in various portals.
• Provides regular feedback regarding process enhancement/improvement opportunities;
• Effectively communicates and partners external move partners and organizational leaders on overarching move initiatives;

Minimum Job Qualifications Required

• High school diploma or equivalent; undergraduate degree preferred;
• 3 - 5 years of customer service experience;
• Exceptional customer service orientation;
• Excellent critical thinking and problem-solving skills;
• Ability to effectively develop and maintain strong working relationships with internal stakeholders/partners and customers;
• Ability to multi-task and to effectively manage changing priorities;
• Ability to work autonomously and as a member of a team;
• Excellent organizational abilities and strong attention to detail;
• Exceptional written and verbal communication skills;
• Adept with use of technology;
• Commitment to highest ethical practices.

Incumbents Will Be Expected To Adhere To And Deliver Services To Internal And External Clients In The Context Of Hilldrup’s Organizational Competencies/values

• Empowered Accountability
• Uncompromised Integrity
• Unwavering Commitment
• Fearless Communication
• Infectious Positivity
• Purposeful Agility

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.