Who we need:

We need a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. As the new Inside Sales Representative, you will respond to customer inquiries on the phone, sharing accurate information and product knowledge, ensuring exceptional service and satisfaction. In addition, you will be part of our branch counter staff, working closely with contractors, vendors, and our sales team to research customer requests.

What you will do:

• Learn. You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.
• Provide excellent customer service. You will respond to customer telephone inquiries quickly and professionally, demonstrating thorough product and pricing knowledge.
• Coordinate orders, ensuring proper products with correct pricing are allocated and a delivery time is confirmed.
• Research out-of-stock and special non-stock requests with suppliers and other branches, to gather pricing, lead times, freight costs, minimum buy-requirements, and manage special orders.
• Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
• Develop positive relationships with customers, working to resolve any issues, avoiding conflict, and escalating when needed.
• Assist counter with customer orders, pickups, and returns as required.
• Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads with the Sales and Growth team, working as a team to accomplish department and company objectives.

What you bring:

• The experience. You may be a recent graduate or have a couple of years in a customer-service role with a focus on HVAC.
• The motivation. You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with minimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.
• The interpersonal skills. You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.

What we have to offer:

We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

• A comprehensive health benefits package.
• Life insurance, short-term and long-term disability.
• Paid vacation and holidays
• Employee Assistance Program
• Education reimbursement
• Employee discounts
• And much more!

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

TML Supply encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.

If you require a disability-related accommodation to participate in the recruitment process, please contact us directly. TML Supply will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided considers the applicant’s individual accessibility needs.