Company Description
X's Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.
Eligible Locations
This is an in-office role located in Bastrop, Texas. Please be sure to specify all languages and level of fluency in your application/resume.
Base Salary Range: $50,000 USD - $55,000 USD
Job Description

• Resolve cases/tickets in the queuing system to assist in better identifying and mitigating content moderation and customer support issues.
• Work across multiple operational workflows.
• Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy.
• Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceed industry standards.

Qualifications

• 1 years of relevant experience in content moderation and / or customer support.
• An active X user.
• Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.
• Ability to execute routine daily tasks efficiently and accurately, to meet productivity and quality requirements.
• Written and verbal communication skills.
• Willingness to work US shift hours, weekends and holidays, and be on-call in exigent circumstances.
• Non-English language competency is a plus. Korean, Mandarin, Indonesian and Japanese competencies are highly desirable.

If you thrive in a dynamic, high-growth tech environment and relish the opportunity to collaborate with passionate, driven over-achievers, your career with us here at X will be both exhilarating and fulfilling!
Additional Information
All your information will be kept confidential according to EEO guidelines.