verview

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Service experience preferred.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Beacon Hotel standards
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Maintain regular attendance in compliance with Beacon Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with Beacon Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Be familiar with hospitality terminology.