Job Summary:
We are seeking a highly motivated and customer-oriented Customer Specialist to join our team. The Customer Support Specialist provides assistance and support to customers, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

Duties:

• Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
• Assists and provides support to internal and external customers.
• Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
• Maintains customer profiles and contract filing system.
• Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Research operational concerns, questions and discrepancies.
• Prepares and transmits reports and waste shipment summaries.
• Processes memos, correspondence, reports and other documents.
• Reviews billing adjustments.
• Performs other related duties as assigned

Requirements:

• To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
• Other CS skills include high level of professionalism and problem-solving ability.

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: $18.76 - $22.59 per hour

Expected hours: No less than 40 per week

Benefits:

• On-the-job training
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Milaca, MN: Relocate before starting work (Required)

Work Location: In person