Pittsburgh Regional Transit is seeking a Supervisor of Customer Service to supervise the activities of the Customer Service/Relations staff; administration of the operation and training policies, procedures, and performance standards to the Customer Service/Relations staff; to resolve customer complaints and assist any other Supervisor of Customer Service, as needed for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT).

Essential Functions:

Assigns work and supervises the daily activities of assigned Customer Service/Relations staff. Ensures day-to-day activities, in support of department goals, are completed in an efficient and cost-efficient manner within established policies and procedures. Working knowledge of social media platforms such as Facebook, Twitter, Instagram etc.. Adheres to budget limitations, assists in supervising programs within budgetary scope and performs related administrative duties such as assisting in composing monthly board reports. Assists with ongoing monitoring of Customer Service information processes to ensure employees provide customers with accurate and timely information in the proper manner.

Job requirements include:

High school diploma or GED. Associate degree in marketing, communications, business or directly related field from an accredited college or university. Minimum of (3) years of customer service experience within a call center environment or PRT customer service experience within the last five (5) concurrent years of the PRT call center. Effective interpersonal skills, ability to handle emotionally charged situations and to handle a demanding workload. Demonstrated ability to communicate internally and externally through effective written and/or verbal skills. Demonstrated ability to lead, manage and complete projects and/or tasks that have been delegated within a group and/or team setting. Demonstrated ability in the use of Windows, Microsoft Word and Excel. Ability to work various shifts including weekends and holidays. Excellent organizational skills.

Preferred Attributes:

Extensive experience in a call center environment. Experience in utilizing the Internet. Extensive knowledge of PRT s various modes of transportation and services provided.

We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.

EOE

https://careers.portauthority.org