Are you a dedicated customer service professional that would enjoy a rewarding, stable career with exceptional benefits while earning $48,000/year or more? Make an impact as a vital member of a supportive, collaborative team where the possibilities for growth and success are endless.

Cleveland Brothers, the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia, and western Maryland, is seeking an organized and customer focused professional to join their team in Erie, PA as a Service Coordinator .

If you have exceptional customer service and organizational skills , this is a career you need to explore. Experience in a dealership or dispatching role is a plus, not required.

Please click apply or email your information to: cberie@workrocket.com

Why Join the Cleveland Brothers Team:

• Competitive Compensation : $18-$25/hr plus up to a $7,000 yearly performance bonus
• Phenomenal Benefits Package Available Day 1: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement : Take your career to the next level with a stable organization that wants to see you succeed! In addition to room to grow at this facility, there are limitless opportunities across their 28 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

SUMMARY OF DUTIES: This position may perform any combination of the following duties:

• Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
• Enter personnel time into time collection system and generate all required paperwork
• Advise concerned parties on status of jobs Order parts by computer for repairs from either inside or outside the Company and oversee distribution
• Accept payments for services
• Keep logs of repairs performed, customer calls, and parts required
• Initiate warranty claims and credit unused or defective parts against work orders
• Schedule repair work in absence of supervision
• Operate basic office equipment
• Perform other work-related duties as required
• Proven ability to organize and prioritize work based on time constraints
• Strong communication skills for dealing with customers and fellow employees

About the Company : Founded in 1948, Cleveland Brothers Equipment Co supplies a vast variety of solutions and products, including construction equipment, parts and service, industrial diesel and gas engines and generators, oil and gas machinery, on-highway trucks and much more. With 25 locations, customers have access to all the used parts and used equipment needed to get the job done, backed by industry-leading technicians and staff.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.