Recent Searches

You haven't searched anything yet.

2 Field Service Technology Analyst Jobs in Harrisburg, PA

SET JOB ALERT
Details...
Cleveland Brothers Equipment Company
Harrisburg, PA | Full Time
$74k-91k (estimate)
2 Weeks Ago
Cleveland Brothers CAT
Harrisburg, PA | Full Time
$74k-91k (estimate)
2 Weeks Ago
Field Service Technology Analyst
$74k-91k (estimate)
Full Time | Wholesale 2 Weeks Ago
Save

Cleveland Brothers CAT is Hiring a Field Service Technology Analyst Near Harrisburg, PA

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and westernMaryland, has an immediate opportunity for a Field Service Technology Analyst.

Position Summary:
The Field Service Technology Analyst is responsible for providing technical support andexpertise to Service Technicians, ensuring the optimal functioning of hardware and softwaresolutions. This role involves troubleshooting, maintaining, and upgrading technology products,as well as training and advising on best practices.

Primary Responsibilities:
* Provide technical support to Service Technicians for hardware and software issues.* Analyze and resolve complex product support inquiries via phone, email, or in person.* Develop and maintain a deep understanding of products and stay updated with newtechnologies.* Collaborate with product, engineering, and design teams to improve productsupportability and customer satisfaction.* Create and manage documentation for system configuration, recovery, and maintenanceprocedures.* Conduct training sessions for Service Technicians on new hardware/software features andupdates.* Assist in the development of support strategies and tools to improve service delivery.* Work closely with cross-functional teams to prioritize customer issues and escalate asnecessary.

Skills / Knowledge / Qualifications:
* Proven experience in technical support or product support roles.* Strong knowledge of computer hardware, software, and networking systems.* Excellent problem-solving and analytical skills.* Ability to communicate complex technical information clearly and concisely.* Familiarity with operating system configuration and maintenance.* Strong customer service orientation and ability to work in a team environment.

Desired Technical Skills/Experience:
2 Years experience supporting computer Hardware/Software/Operating Systems2 years experience troubleshooting Microsoft Windows Operating SystemsExposure to Caterpillar Equipment and other Construction and/or Power Systems, Truck orsimilar equipment, technician experience a plusHigh degree of technology proficiency and troubleshooting skillsGood communications skills and ability to work cross-divisionally

Why Join the Cleveland Brothers Team:
* Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- andlong-term disability, health savings account, PTO, Profit Sharing Account.* Advancement: Take your career to the next level with a dynamic organization that wants to seeyou succeed! In addition to room to grow in this role, there are limitless opportunities across 29locations whether you want to move up, or into another division of the company.* Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job securityin an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Catdealer of western and central Pennsylvania, northern West Virginia and western Maryland,providing new, used and rental equipment, parts and service.Cleveland Brothers supplies a vast variety of solutions and products, including constructionmachinery, industrial diesel and gas engines and generators, air compressors and boosters, oiland gas machinery and much more, in addition to full truck service for all makes and models.With 29 locations, customers have access to all of the parts and equipment needed to get the jobdone, backed by industry-leading technicians and staff. For more information, please visit.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$74k-91k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

06/27/2024

WEBSITE

clevelandbrothers.com

HEADQUARTERS

MURRYSVILLE, PA

SIZE

1,000 - 3,000

FOUNDED

1948

CEO

JAY W CLEVELAND JR

REVENUE

$200M - $500M

INDUSTRY

Wholesale

Related Companies
About Cleveland Brothers CAT

Founded in 1948, Cleveland Brothers Equipment Co., Inc. is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland. Cleveland Brothers supplies a vast variety of solutions and products, including construction equipment, parts and service, industrial diesel and gas engines and generators, oil and gas machinery, on-highway trucks and much more. With 25 locations, customers have access to all of the used parts and used equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.Cle...velandBrothers.com. We offer a broad-range of services that will fit any of your light and heavy equipment needs, including: - New, Used & Rental Equipment - Parts & Service - 25 Branch locations serving PA, WV and MD - Energy & Transportation - CB Hymac | Custom Hydraulics, Machining, Fabrication & Chroming - CB Con-Agg | Aggregate Crushing & Screens Provider - SITECH | Job Site Technology Provider More
Show less

Show more
Show more

Cleveland Brothers CAT
Full Time
$50k-71k (estimate)
5 Days Ago
Cleveland Brothers CAT
Full Time
$48k-61k (estimate)
7 Days Ago