PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

The Enterprise Applications Business Analyst role will be responsible for analyzing internal customer interaction and data for the account life Cycle. This job will require an in-depth understanding of the end-to-end picture of all operational functions, the existing Microsoft Dynamics 365 CE (Customer Engagement) D365, as well as other adjacent/corresponding applications. The incumbent will become familiar with all internal operations and derive requirements across the board from all operation teams including sales, marketing, customer service, tolls, and billing operation service(s). The incumbent will understand the utilization of D365 and the legacy operations systems respectively across all teams, as well as understand pain points and manual processes within business functions with a view to eliminate/replace these with automation. They will need to manage conflicting requirements and negotiate an agreed path to satisfy the boarder business need.

This position involves a deep dive into understanding both the technical capabilities of CRM platforms and the business processes they support, as well as current and future integration points. Ultimately this individual will assist with the reimplementation of the new operational system that will efficiently address operational functions. Their work will facilitate improved internal customer experiences, streamlined sales and operation processes, and enhanced marketing strategies by making data-driven recommendations for system enhancements and best practices.

• Collaboration with the business, with a view to attain in-depth knowledge of their use/dependency on D365 and the legacy operations system.
• Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of the operations and industry requirements.
• Assist with discovery on other Backoffice applications.
• Effectively capturing business requirements/user stories.
• Coordinating releases, patches, and upgrades ensuring no to minimal business impacts.
• Communicating effectively with developers and the QA team on explanation of requirements and validating the implementation of the requirements.
• Communicating with Business users on product roadmap, backlog grooming, fleshing out and prioritization of requirements.
• Managing the content of the sprints or managing kanban board as needed.
• Communicating effectively with business stakeholders to acquire user feedback and refine requirements.
• May be required to assist with training.

Requirements

• 5 years of relevant experience.
• Hands on experience with MS dynamics CRM or other CRM applications.
• Excellent troubleshooting and root cause analysis skills.
• Excellent listening and documentation skills.
• Strong analytical and problem-solving skills to solve complex business problems.
• Data analytics skill a plus.
• Ability to track multiple projects and perform required actions.
• Business Analysis skills a must.
• Ability to work well under pressure and must be a fast learner.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.