About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

We are seeking a Credit and Collection Specialist to help support the company’s Credit and Collections department. As a Credit and Collection Specialist, you will gain very sought-after experience being in a highly relevant industry, and from working with and learning about Sales, Account Management, Finance, Accounting, Legal, Operations, and more! The position serves as a financial steward for PrePass and a business partner to its customers and is responsible for driving mutually optimal outcomes towards the resolution of accounts receivable balances. In collaboration with our Customer Success and Billing teams, you will maintain strong positive customer relationships and improve/protect sales and profitability. This includes negotiating directly with customers to resolve billing/financial challenges. The position is on our Finance team, which has a vibrant culture and a passion for mentorship and employee growth. This role is a Phoenix-based hybrid role which requires 2-3 days per week working on site at our beautiful Downtown Phoenix headquarters.

Your Key Responsibilities

• The primary role will be to handle inbound and outbound collection calls to resolve past due balances.
• Initiates regular contact and maintains a close, harmonious relationship with key clients, Customer Success, Finance and Operations teams to jointly resolve delinquent accounts.
• Leverage defined collection strategies to meet/improve critical collection metrics by following policies, and procedures, to minimize losses through proper account management.
• Partner with customers to establish payment arrangements to rectify past due A/R balances.
• Research and answer (timely) customer inquiries on topics like billing, payments, and disputes.
• Ensure customer credits and deductions are applied as needed.
• Recommend accounts for shut-off or closure based on account situation.
• Assistance securing financial guarantees from customers including bonds or deposits.
• Provide requested documentation to outside collection and bond agencies.
• Maintain complete, accurate and up to date customer credit files, information, and status.
• Perform customer account reconciliations.