Job description

***This is an in office position***

Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.
work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties-– The duties of this position include but are not limited to the following:

• Respond to inquiries in a timely and effective manner and treat customers fairly and

consistently Negotiates account settlements within established guidelines

• Answer telephone calls regarding account inquiries and payment of claims Skills
• Strong listening skills must be able to listen and take directions
• Strong negotiation skills
• Basic computer knowledge- excel and word
• Ability to work well in a team setting

QualificationsSatisfactory preliminary criminal history background check determination and asatisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This includes high volume phone calls and/or correspondence to assigned customers ina fast-paced, goal-oriented damage recovery and subrogation department. The RecoverySpecialist will Working knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the recovery management cycle in relation to auto damage claims and subrogation. Update customer information such as phone numbers, e-mail, and addressEducation and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. This role requires a six months minimum

Job Type: Full-time

Salary: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Negotiating Payments: 1 year (Preferred)
• Debt Collection: 2 years (Required)

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 1 year (Preferred)
• Collections: 2 years (Preferred)

Work Location: In person