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Salary Range : $18.61 - $25.10
$18.61 - $25.10
Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards. )
Posting Date : April 3, 2024
April 3, 2024
This job will be open and accepting applications for a minimum of three days from the date it was posted.
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Job Description Summary :
POSITION SUMMARY : This position is responsible for acquisition, retention and expansion of new and existing customer relationships.
The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services.
Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing.
At all times, provide superior customer service.
Job Details :
ESSENTIAL FUNCTIONS :
New Accounts / Sales Activities
Makes referrals to other business units for non-banking products.
Service Activities
Teller Activities
Operational Activities
QUALIFICATIONS :
Minimum of 2 years cash handling and customer service experience. Banking experience preferred.
Some experience in opening new deposit accounts preferred.
Demonstrated success in cross-selling banking services and products.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Excellent written and oral communication skills are required.
PC experience required. Word, Excel and teller / bank software preferred.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess good judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Willingness to assume additional responsibilities / duties / projects as they arise.
High school diploma or equivalent.
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Requires physical exertion of up to 10 pounds of force occasionally (1 / 3 of the time) and a negligible amount of force frequently (up to 2 / 3 of the time) to lift, carry, push, pull or otherwise move self or objects.
Frequent (up to 2 / 3 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.
This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.
Area :
Customer Service (Sales)
Last updated : 2024-04-23
Full Time
Banking
$36k-44k (estimate)
04/25/2024
07/21/2024
homestreet.com
SEATTLE, WA
200 - 500
1921
Public
MARK K MASON
$200M - $500M
Banking
HomeStreet is a financial services company that offers commercial and consumer banking, mortgage loans and real estate lending services.
The job skills required for Customer service representative include Customer Service, CSR, Products and Services, Cash Handling, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.