Currently in the market for a new role or looking for a new opportunity in general? An enterprise client located in El Segundo is looking for a Help Desk Support Specialist to join their team on a full-time contract basis.

Responsibilities :

• Providing Tier 1 support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Macs, and for mobile devices like IPhone, iPad, and Android.
• Documenting steps taken to resolve technical issues in a timely manner in a ticketing system
• Installing, configuring, and troubleshooting workstations and peripherals devices(printers / scanners)
• Deploying workstations with JAMF and Intune
• Maintaining JAMF Inventory for Macs and Intune for Windows devices.
• Troubleshooting hardware and software problems affecting workstations and escalating when necessary
• Creating and maintaining end-user accounts in Active directory, Okta, and Gsuite.
• Providing basic LAN, WAN, and VPN support
• Implementing corporate security procedures
• Rotating 24 / 7 On Call Shift

Basic Qualifications :

• 1 years of experience in an helpdesk environment
• 1 years working experience in PC / Mac hardware, Windows OS (10, Server) Mac OS X, Office 365 and Google Suite applications (Google Docs, Gmail, Meet,etc.
• Slack, and Adobe Cloud.
• Working knowledge of Active Directory, Azure, Group Policy, LDAP, and Okta.
• Basic Scripting in Bash, PowerShell, and / or Python
• Proven experience with 2 factor authentication on email and applications.
• Working knowledge of Intune or SCCM.

Last updated : 2024-05-17