We are hiring a reliable Operations Support Manager to work with us!

JOB SUMMARY: Manage day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

Schedule: Must be flexible with day or night shift and work Saturdays when volume requires

ESSENTIAL FUNCTIONS:

· Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)

· Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)

· Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)

· Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)

· Updates routing and safety compliance platforms and reports on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)

· Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONIBILITY

Manage Operations of 100 employees, including hourly staff.

Main point of contact for customer relations.

PERFORMANCE CATEGORIES

· Budget

· Warehouse Labor Hours

· Driver performance, including hourly off-load rate, on-time delivery, scanning and reliability

· Customer and vendor relationships

· DOT compliance

· Teamwork within the department and across departments

· Customer satisfaction

· Safety of employees

· Safety of facility and transportation equipment

· FMCSA rating

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Bachelor’s degree in management, business, or logistics from an accredited college or university or equivalent experience.

Experience:

2 to 5 years of work experience in transportation or distribution, including supervisory responsibilities.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

· DOT regulations, policies, and procedures (J)

· OO contracts (B)

· On-board computer systems (J)

· Relevant safety policies, practices and procedures (J)

· Management/supervisory concepts and techniques (J)

· Project management concepts and techniques (B)

· Budgetary concepts and procedures (B)

· PC word-processing/spreadsheet software applications (J)

· Scheduling and routing (B)

· Computer-based routing systems (B)

· Shipment and distribution of products (B)

· Regional geography and customer locations (B)

Skill and ability to:

· Manage a diverse workforce of up to 100 employees

· Resolve and report delivery issues between drivers and customers, other customer service issues

· Supervise and motivate employees in a team-based environment

· Interpret transportation operations anomalies and identify appropriate solutions

· Prepare administrative and technical documents and reports

· Work effectively in a general business environment, with a focus on high levels of quality and customer service

· Act in accordance with the company’s Values and Mission.

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Job Type: Full-time

Salary: $80,000.00 - $90,000.00 per year

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Schedule:

· 10 hour shift

· Day shift

· Night shift

· Weekend availability

Education:

· Bachelor's (Preferred)

Experience:

· Supply Chain & Logistics Occupations: 2 years (Required)

· Transportation Supervisory: 2 years (Required)

Shift availability:

· Flexible to Change Shifts based on the needs of the business.

Work Location: In person

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Supply Chain & Logistics Occupation: 2 years (Required)

Work Location: In person