• Set up, maintain, and troubleshoot Microsoft Windows desktop and laptop computers.
• Set up, maintain, and troubleshoot mobile phones and tablets.
• Install and configure the software.
• Set up and configure printers, scanners, and other peripherals.
• Maintain and troubleshoot audio-visual equipment.
• Document issue resolution using the help desk ticketing system.
• Maintain inventory of all hardware and software resources and parts.
• Maintain excellent communication with all end users and other members of the technology department.
• Provide functional support for software used by the company, including but not limited to Microsoft, Google, AboutTime, Bluebeam, Sage, Procore, and Coupa applications.
• Execute other related tasks as directed.

• Bilingual in English/Spanish.
• Excellent customer service skills.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Ability to multi-task in a fast-paced environment.

• 2 years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
• Windows desktops and laptops, Android, and iOS devices, in a networked environment.
• Microsoft Office Apps
• Google Workspace Apps, Google Cloud, and Google Meet
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Some knowledge of Active Directory concepts and administration.
• Ability to climb a ladder to service equipment and run cables.
• Must be physically able to lift up to 50 pounds.
• Experience working in a structured, process-driven environment.

• Experience supporting remote users.
• Experience in Windows Server administration.
• Experience in Google Workspace administration.
• Experience supporting a variety of wired and wireless network devices.

COMPENSATION AND BENEFITS:

• Competitive salary

• Benefits include 401k (with employer match), medical, dental, vision, employer-paid life insurance, and long-term disability, and other supplemental insurance coverage.

Osburn Contractors, Inc. is an Equal Opportunity Employer