About Us

Located at the heart of Lady Bird Lake and the Austin Skyline, The Loren Hotel at Lady Bird Lake, an internationally recognized luxury hotel, brings a sophisticated and understated level of luxury to Austin. Offering unrivaled views of Lady Bird Lake and the Austin skyline, The Loren provides discerning guests with the ultimate experience in luxury and Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities are the perfect complement to our indoor-outdoor environment, uniquely situated within Austin's most beloved green space.

The Guest Relations Coordinator is responsible for handling all calls and email requests from the guests, administration, front office, and incoming reservations. They must ensure a pleasant guest experience with an attentive, efficient, calm, and friendly demeanor.

Responsibilities:

• Manage Guest Experience, greeting and checking in guests.
• Maintain awareness at all times of groups in-house, VIPs, and special requests.
• Handle all inbound communications related to new or existing reservations through phone, email, and other hotel communication platforms in an attentive, courteous, and efficient manner.
• Make reservations efficiently and accurately in the system, noting any special requests.
• Always maintain guest privacy.
• Be well informed about property services and hours of operation to share with guests.
• Be able to provide accurate directions to the hotel.
• Be familiar with the surrounding area of the hotel.
• Forward any necessary requests for additional packages or travel plans to the concierge team.
• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Perform other duties as requested by leadership.
• Perform any other job-related duties as assigned.

• Opera Cloud experience preferred
• Minimum 1 year of group rooms coordinator, sales coordinator or front desk experience preferred
• Experience in luxury hotels or a related field preferred
• Must be able to communicate fluently in English for both written and verbal communications
• Proficiency with computer systems
• Ability to work a flexible schedule is required

Physical Requirements

• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand at least 60 percent of the work day.
• Must be able to sit and squat frequently.

Physical Requirements

• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative productivity standards.
• Must be able to lift and carry up to 50lbs
• Must be able to stand at least 60%.
• Must be able to sit and squat frequently.