Job Summary:

We are seeking enthusiastic individuals to join our Guest Service team and let their personality shine! As a member of our team, you will have the opportunity to showcase your hospitality skills in a dynamic and fast-paced environment. If you have a passion for people, excellent communication skills, and want a career path instead of just another job, come grow at AC Hotel by Marriott Huntsville Downtown.

Responsibilities:

- provide exceptional hospitality and create a positive experience for all guests & clients.

- learn & implement the AC Hotel/Marriott standards
- handle guest check-in and check-out transactions accurately and efficiently

- coordinate with Housekeeping to track readiness of rooms for check-in.

- run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

- review shift logs and document pertinent information in Quore app, including work orders, guest requests,

- count bank at the beginning and end of shift. Balance and drop receipts according to Accounting Department specifications.

- answer, record, and process all guest and incoming calls, taking messages, handling requests, questions, or concerns.
- collaborate with team members to ensure smooth operations

- develop and maintain positive working relationships with others

- perform other reasonable job duties as requested by managers/supervisors

Requirements:
- strong communication skills and ability to interact with guests, clients and team members effectively. Ability to speak with others using clear and professional language.
- previous experience in a hotel setting is a bonus!
- must be able to work flexible hours, including weekends and holidays

- ability to work in high pressure situations - we get busy!

- ensure uniform and personal appearance are clean and professional

- maintain confidentiality of proprietary information

- follow all company policies and procedures

- practice excellent attendance & be on time

- ensure adherence to quality expectations and standards

- possess basic math/money handling skills to ensure accurate transactions

- ability to stand for extended periods of time

Join our team today and let your personality shine! Apply now to be part of our exciting AC Hotel experience.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Huntsville, AL 35801: Relocate before starting work (Required)

Work Location: In person