At Zap Pest Control our primary goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Our Customer Service Representatives will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Previous experience is not required but a successful candidate should will possess basic computer knowledge, customer service skills and be comfortable in a fast-paced environment.

Job duties include:

• Answer phone inquiries and provide basic company information • Scheduling appointments • Good record keeping • Time management skills to assure daily tasks are completed in a timely manner • Great communication skills to interact clearly with customers and other employees • Respond to customer inquiries through email and chat • Organization skills in order to maintain a clean workspace • Occasional miscellaneous office tasks (folding invoices, scanning documents, vacuuming office, etc.)

Skills and Qualifications:

• Customer service experience preferred
• Basic knowledge of computer software and office systems
• Good interpersonal and communication skills when speaking with customers and coworkers
• Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer
• Willingness to gain a basic understanding of the products and services our company provides
• Ability to successfully pass a background check and drug screening

Benefits Include:

• Health Insurance
• Dental Insurance
• Teledoc Services Available
• Life Insurance
• Disability Insurance
• Paid Time Off
• Employee Perks and Discounts Advancement Opportunities