Type: Contract to Hire 
Location: Remote - Must be able to work EST hours - PA candidates preferred 
Hours: M-F from 8 am to 5 pm
Must be a US Citizen Please ensure the items in shown in bold below are listed on your resume:

• Bachelor's degree
• 8 years’ experience in one or more technical disciplines
• CMOD
• In-depth knowledge in IBM z Series Mainframes
• Expertise in System z (z Series) and z/OS
• Compuware (install and support Abendaid/Xpediter/File-aid)
• ISPW administration
• Broadcom products
• BMC Control M and other BMC products

Key Responsibilities:

• Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
• Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
• Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
• Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
• Document resolutions to reported problems.
• Identify product and documentation deficiencies and make suggestions for improvement.
• Rotating 24x7 on-call support, scheduled among the team.
• Analyze and resolve problems escalated within the organization.
• Work with clients to define requirements for enhancement requests.
• Contribute to qualifying and assessing client’s expectations.
• Follow up with clients to perform fixes and to confirm resolutions.
• Documentation and knowledge administration.
• Ticket and queue management of Incident, Problem and Change Management.

Other Responsibilities:

• Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products.
• Interface and communicate with mid-level client leadership that may include technical presentations.

Optional skills:

o CICS, DB2 and MQ

o REXX, COBOL

o ACF2

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