Customer Service Representative:

Your goal in this position is to become an integral part of a successful team working together in coordinating communications for our customer base. Working with production team and logistic team in coordinating on time delivery to meet customer requirements.

CSR would support the field sales team in communication and administrative activities. Work directly with Director of Sales in fielding potential customer inquiries and fulfilling sales support task as required.

Responsibilities

Provide introductory information to new customers

Ensure customers are satisfied with products or services

Letting customers or clients know about additional products and services offered

Determine the quickest and most effective method to answer a client’s questions

Escalate queries and concerns to appropriate team members or management

Troubleshooting common issues with product or service

Working with other CSR’s and departments to find appropriate solutions to customer concerns, requirements, or questions.

Communicate with sellers and customers about orders

Work with customers and sellers to resolve issues with customer requirements

Develop and communicate leads for outside sellers

Requirements:

Excellent communication skills -written, verbal, and listening

Scheduling and logistics experience a must

Initiative-taking

Meticulous

Dedicated to customer service

Ability to work in team environment

Ability to multitask

Ability to effectively relate to a customer

Strong critical thinking skills

Form professional relationships with customers

Excellent computer skills- MS Office, Excel.

Full time position

Salaried employee

Job Type: Full-time

Pay: $3,033.00 per month

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person