Position Summary

To assist the retail leadership team in giving direction and guidance that will elevate and increase work productivity among the sales team while seeing that all practices are being followed to ensure proper operation of Wabash Valley Goodwill retail stores.

Essential Duties include the following.

(Other duties within the scope of this position may be assigned.)

• Assists management in maintaining the proper operation of a Goodwill retail store. Assumes leadership responsibilities when the Store Manager is absent.
• Provides excellent customer service to shoppers, customers, and donors of Wabash Valley Goodwill. This is done by assisting when service is needed.
• Multi-tasks and communicates store needs to all team members.
• Keeps the store full, clean, and pulled.
• Maintains excellent attendance.
• On time for work and all scheduled meetings.
• Reviews customer/employee complaints and resolves them as appropriate. Reports complaints to the Store Manager.
• Transmits all reports to management as required.
• Answers phone calls from customers and employees.
• May receive calls during non-working hours from any Goodwill employee for support.
• Ensures all policies and procedures are followed.
• Ability to compute rate, ratio, and percent.
• Must have basic computer skills.

Store Responsibilities:

• Meets required overall sales/production goals and quotas.
• Maintains proper security of the building and merchandise.
• Assures the store has accurate and appropriate coverage and fills in the gaps when needed.
• Monitors the operations of cash registers and deposits to ensure the proper accountability of all transactions, on a daily, ongoing basis
• Monitors the stock level and maintenance of store merchandise and adjusts as necessary.
• Ensures that proper merchandising and displays are throughout the store.
• Assistance in directing stocking procedures in the store.
• Practices proper opening and closing procedures, when assigned and scheduled.
• Sorts and prices incoming stock as needed.
• Know store layout, policies, and price lines.
• Advises the store manager if maintenance of the building is required. If immediate attention is needed, contact the appropriate personnel and issue work orders.
• Same duties as sales associates applies to all management team members.
• Make bank deposits and banking visits for store change when needed.
• Ability to read and comprehend simple memos, instructions, and short correspondence.
• Ability to write simple correspondence, ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.

Team Member Responsibilities:

• Leads by the example of what an exemplary employee should look like.
• Gives clear direction and communicates the expectations required of each task, when assigned and scheduled.
• Stops, refrains from, or does not contribute to drama in the workplace.
• Ensure that employees have engaged in work-related activities at all times.
• Completes assignment sheets for employees and ensures employees are staying in assigned areas.
• Reports requests for leaves through the proper channels. This includes anyone not working as scheduled and shift switches.
• Conducts and maintains confidentiality of employee disciplines and guidance. Advises management staff, along with the appropriate personnel at the main office, promptly.
• Prepares employees’ work schedules if requested by the manager. Also posts the team schedule and submits the schedule to the main office.
• Welcomes new employees and provides support to reduce employee turnover.
• Must be able to handle team member disputes promptly and document them in the personnel file.
• Assists in training new employees and re-training current ones.
• Ability to effectively instruct personnel in written, oral, or diagram form.
• Other duties and responsibilities as assigned.

Supervisory Responsibilities

Supervises Sales Associates, Client Workers, volunteers, and others.

Education and or Experience

Must have a high school diploma or GED, and must have at least one year of experience working in a retail setting.

Must have a valid driver’s license and insurance.