Terra Universal, a leading U.S. manufacturer of critical environment applications and distributor of lab equipment and analytical instrumentation, with over 45 years of design and fabrication experience in cleanroom and laboratory environments, seeks a full-time customer service agent.

Terra Universal is offering career advancement opportunities for highly motivated individuals

General Job Responsibilities:

• Operate switchboard and transfer incoming phone calls to appropriate representative
• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer as necessary on their existing projects
• Escalates cases to supervisor when necessary and appropriate
• Keeping records of customer interactions, transactions, comments, and complaints
• Supports all departments and performs many job duties involved with company operations
• Ensure customer satisfaction and provide professional customer support
• Additional projects and duties as assigned by management
• Occasionally cover receptionist position for incoming calls (remotely)

Skills:

• Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution
• Proficiency with Word, Excel, E-mail, Web
• Can type at a 50-WPM average
• Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity
• On time attendance
• Spanish speaking preferred

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Minimum 2 years customer service experience. 5 years preferred.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Schedule:

• 8 hour shift

Work Location: In person