Sprague’s Collision Center is seeking a customer service representative. Our company currently consists of 12 full time staff members. We are an independently owned company, open Monday - Friday.

We specialize in insurance-paid collision repairs. We provide both mechanical and collision related services and are proud to use only original parts and provide lifetime-written warranties.

Our community expects world-class customer service and consistency from our front-end staff so that they can trust who is repairing their vehicle. We pride ourselves on being able to maintain our excellent reputation in our community.

We are looking for an experienced, team oriented, customer service driven individual who understands the role the front desk staff plays to be the “face” of Sprague’s Collision Center. Our front end staff is essential to the daily success of our company; and their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.

The role of CSR is available to the right candidate. This position reports directly to the owner and manager.

What you’ll need to succeed:

• Reliability
• Attention to detail
• Enthusiasm, energy and a positive attitude
• A strong desire to educate and build solid relationships with customers
• Excellent communication skills
• Team mindset
• Minimum 1-2 years customer service experience
• Vehicle industry experience is preferred, but not required

Duties and Responsibilities for Customer Service Representative:

• Greeting customers as they enter and determining their reason for their visit
• Locating the appropriate person to assist them with their visit (estimate, etc.)
• Answering phone calls and directing them as appropriate
• Keeping a detailed calendar of staff days off, etc.
• Maintaining a rolling document of all customers on schedule with appropriate notes
• Scheduling customers as parts arrive
• Calling customers at the completion of repairs and completing final warranty packets
• Final billing all repairs in real time in CCC
• Updating the production schedule, minimum of once per day
• Other related duties as assigned

Job Type: Full-time

Pay: $17.62 - $17.89 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person