ProSource is looking for a qualified IT professional to install, analyze and maintain computer systems and networks. This position requires you to be well-versed in computer operating systems, networking configurations, server administration, desktop/server software and hardware. The ideal candidate will be a self-starter with strong problem-solving and critical thinking skills. This is not an entry level position.

Core Job Responsibilities:

• Provide end users with consistent quality of customer service and support for computer/server hardware, software, telephones, and various mobile platforms (iOS & Android)

• Provide first and second level support on various infrastructure related issues and follow-up with end users.

• Prioritize customer issues by severity and status/work them to meet service levels.

• Mentor and act as an escalation point for junior staff.

• Lead and/or assist with projects as instructed.

• Install, configure and maintain computers, networks, network cabling, printers and other related equipment and systems within various business environments.

• Provide direction for end users of IT systems using established standards and best practices in accordance with company policies and procedures

Essential Qualifications and Skills:

• Microsoft/Cisco/CompTIA Certification (CCNA, Net , Sec , Microsoft 365)

• Troubleshoot various client issues via remote support technologies and in person

• Configure and troubleshoot a wide array of applications and software

• Knowledgeable with networking and subnetting fundamentals.

• Knowledgeable with Active Directory and Group Policy administration

• Configure and troubleshoot wireless access points and wireless client connections

• Configure and troubleshoot Windows 10 , Server 2016, 2019 and newer.

• Virtualization experience a plus (VMware, Hyper-V, Citrix)

• SonicWall/Fortinet experience a plus

• Office 365/Azure experience a plus

• Connectwise Manage experience a plus

• Managed Service Provider experience a plus

Additional Requirements

• Minimum of two years desktop, network or IT industry support experience.

• Ability to manage, track, and document work in support tickets or projects.

• Attention to detail in documentation and all activities related to work completed.

• Self-discipline, great attitude, time management and exceptional customer service

• Work within the client’s culture

• On-call rotations with other Engineers for emergent/after-hours client support

• Must be able to lift up to 50lbs

Company Benefits:

• Full-Time salary with bonuses and advancement opportunities/career pathing

• 100% Company paid health, dental, vision, disability and life insurance

• Hybrid-Remote work up to 2 days per week

• Work from home office budget

• Paid time off (3 weeks) accrued starting from day one and paid holidays from day one of employment

• Additional work anniversary PTO day

• Team building/community service events

Starting Salary:

$60,000 - $70,000