Portland, OR | Hardware Technician | Full-time

We are actively recruiting a Hardware Technician for our client in Portland, OR. This is a hybrid contract-to-hire opportunity that will require being on-site in Portland once per week. This is an excellent opportunity for someone who has exceptional customer service interaction skills and enjoys a fast-paced work environment. Must be able to facilitate Dell machine configuration/imaging. Some after-hours emergency duties may be required.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Here's What You'll Need:

Proven experience in an IT support role, involving extensive customer support, both remote and in-person

Full understanding of Windows Environment and extensive experience with MS Office Suite

A Certification

Ability to travel, and ability to pass a driving record review

Ideally, you'll also have:

Bachelor's degree in Information Technology

ServiceNow or related ticketing management system

Responsibilities:

Join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you'll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.

In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You'll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.

Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take ERP Solutions to the next level.

"Equal Opportunity Employer/Veterans/Disabled"