Description

Join our phenomenally successful team at Tommy's Express Car Wash! If you are great with customer service, confident with technology, enjoy working in a fast-paced but supportive team environment, you will love Tommy's Express!

We are growing quickly and looking for motivated individuals to be a part of our winning team! As a Tommy's Express team member you have the opportunity to work closely with our management team and Chief Operating Officer, who are personally vested in your success. We offer a great work environment, excellent training, professional development, competitive pay, and bonus structures.

Tommy’s Express is leading the car wash industry across the globe with innovation, technology, and design. At Tommy’s Express, we deliver the ultimate car wash experience. You will see the difference immediately with the attractive, iconic design of our facility. Customers experience the difference with our self-loading conveyor belts in our bright & open wash tunnel, environmentally-friendly yet powerful detergents, and state-of-the-art vacuum systems. We also offer convenience for today’s fast-paced customer, like our no-hassle monthly club that can be managed right from our mobile app and license plate reader that allows customers to enter our wash in just seconds.

Job description:

The General Manager (GM) or “Site Leader” is in charge of all day-to-day operations and is ultimately responsible for the profitability of one Northgate Tommy’s Express car wash location. The GM leads and oversees the development of up to twenty employees while serving as a direct resource for operational and personnel-related issues. The GM will report to the Regional Director or Market Manager and work a rotating, full-time schedule including days, nights, and rotating weekends. The GM will take primary responsibility for the overall management and operations of their assigned location which includes promotions, special events, customer engagement, profitability, equipment maintenance, and other assigned company goals. The GM will manage and analyze all financial, business, and operational aspects and meet strategic goals annually. 

As a Tommy’s General Manager, you will:

• Manage store conditions, car wash execution, people development, profitability and operations while ensuring objectives align with NGTX’s strategy and goals
• Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminate obstacles
• Execute and implement all Company initiatives; clearly communicate objectives/priorities to the team
• Analyze metrics to identify opportunities and make decisions in collaboration with the management team to drive sales and successful initiatives for the store
• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
• Actively pursue local networking opportunities, including community events, sponsorships, and partnerships
• Lead the recruitment of full-time and part-time staff. Manage weekly scheduling, reporting, team meeting, and administrative tasks
• Develop strong teams, drive a culture of high performance and engagement that reflects an exceptional customer experience
• Create an environment where staff can grow through a robust and engaging onboarding experience, continuous performance feedback, and ongoing developmental opportunities
• Facilitate equipment maintenance and site audits to ensure a quality product and excellent customer experience
• Diagnose problems, replace, or repair parts, test and make adjustments to equipment
• Perform other ‘Manager on Duty’ responsibilities

Requirements

What we’re looking for in a Tommy's Express General Manager:

• Technical & mechanical capacity. Basic understanding and use in Excel and other office applications
• Advocate of change and shows agility as needed to lead a successful store
• Ability to use a computer, tablet, smart phone, software, and the internet
• Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results
• Proven ability to lead change while maintaining operational effectiveness
• Very strong written and verbal communication skills
• Strong experience with retail finance, including P&L management
• Ability to work independently while still adhering to company/departmental standards
• Proven ability to hire and develop a high performing team aligned with company goals
• Experience managing personnel matters in accordance with company policies and state and/or local laws
• Active in forming relationships and networking with the local community
• Experience assessing internal talent and cultivating a strong succession plan
• Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution

Education, experience and requirements:

• High school diploma or the equivalent. Bachelor’s degree in business-related field preferred
• Minimum 3 years retail management experience; proven leadership ability
• Must possess superior communication and problem-solving skills
• Collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Must have experience managing a diverse staff of both full-time, part-time and seasonal employees
• Must posses a valid driver's license

Physical requirements:

• Regularly required to sit, stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs
• Ability to speak and hear
• Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders

Safety Requirements

• Ladder Safety
• Electrical Hazards & Lock-Out,Tag-Out
• First Aid
• Fall Protection
• Personal Protective Equipment

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided.

Position Type/Expected Hours of Work/Benefits

• Full-Time: 50 Hours Per Week
• Benefits: Health Insurance, 401k, Paid Vacation (reference handbook)

Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. We are an innovative company which offers a variety of career paths from facility maintenance, retail leadership, district management, accounting, and marketing. With a commitment to generosity, Tommy's Express is dedicated to treating co-workers and guests like family. We offer competitive wages and benefits. We continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.