What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsible for strategy development and overseeing the execution of client events end-to-end via a team of Client Experience Coordinators. These events are critical in promoting and elevating the State National brand. Owns individual project plans from strategic planning to post event follow up with a focus on delivering a premium client experience, strengthening client relationships and maximizing ROI. Essential Functions: Manage the day-to-day tasks of program planning and execution for team of Client Experience Coordinators Assume ownership in leading the planning and execution of company events, at any scale Work with internal stakeholders to set objectives and communicate those objectives, expectations and responsibilities to stakeholders and vendors. Ensure every aspect of the event is aligned with the client’s overall event objective Act as a trusted advisor and strategic guide to internal stakeholders. Work closely with stakeholders as the Subject Matter Expert focused on providing strategic suggestions to deliver a premium client experience Create, manage, and own project plans plan/timeline. Drive internal team deliverables to meet milestones Identify and champion initiatives to deliver improved metrics, increase ROI, improve lead generation and elevate the client experience Conduct individual event meetings with stakeholders for strategy, discovery, status and wrap-up calls; create agenda, track action items and follow up as directed Oversee all client event communication including writing copy for emails and collateral pieces Manage annual event calendar; collaborate with Regional Directors to create Partner with stakeholders to source promotional campaign gift items Manage departmental and individual event budgets including expense planning, monitoring expenditures, variance reconciliation and researching anomalies Oversee the production of and act as a resource for the production of all client-facing custom program materials including Impact Reports, Job Aids and Claims Manuals Revise client materials as new technology and/or processes are deployed Manage document delivery compliance for audit controls Proactively bring new ideas, improved processes and streamlined operations focused on enhancing the premium client experience. As needed, submit SDRs and collaborate with IT on testing and deployment Work closely with team as a Subject Matter Expert bringing leadership, guidance and mentoring via performance reviews, periodic check ins, professional development and coaching Establish and monitor production performance standards and provide feedback to maximize performance and reward/acknowledge outstanding performance Provide ad-hoc reporting as directed via CRM queries and other databases Knowledge/Skills/Abilities: Possess advanced knowledge of Microsoft Word and Excel; working knowledge other Microsoft Office products – Visio, PowerPoint, Access Possess working knowledge of Adobe InDesign and Illustrator Working knowledge of customer relationship management software Strong customer service skills; a genuine sense of hospitality with a commitment to delivering a premium client experience and operational excellence Strong communication skills - excellent listening, written and oral communication with the ability to connect to diverse audiences Strong organizational and time management skills; ability to troubleshoot issues, prioritize tasks and juggle conflicting priorities with minimal supervision at a fast pace Proven track record of successful event planning/project management Experience working with cross-functional teams including stakeholders, project and marketing teams Strong critical thinking skills; able to overcome ambiguity Self-confident and self-motivated Adept in budget management, negotiation and vendor management Human Resources experience; hiring, training, coaching and developing employees Discreet, ethical and committed to maintaining a high degree of confidentiality Experience/Education: High School Diploma College degree preferred (Marketing or Hospitality focus a plus) 5 years experience in supervision and personnel management Who we are: Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further What’s in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Markel offers hybrid working schedules of 3 days in the office and 2 days remote. Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Group Careers. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com. No Agencies Please