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What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.
We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The Claim Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines.
The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department.
The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.
Responsibilities
Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards.
Including but not limited to; taking first report of incident calls and setting up claims in claim system according to established guidelines.
Attaching claim documents to file, sending new loss emails when applicable and creating tasks as required.
Respond to claim inquiries via the Chat tool.
Maintain understanding of departmental service standards, guidelines, processes and procedures.
Look for ways to improve efficiencies and minimize processing and workflow issues. Shares that information with team and management.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.
Requirements
Strong skills in verbal and written communication
Excellent customer service skills
Proficient PC skills, especially in Word, Excel, Outlook and paperless working environment
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Experience working in a team-oriented, collaborative environment
Strong desire for continuous improvement
High School diploma or equivalent is required, some college is preferred
Insurance experience preferred
Spanish speaking candidates preferred or a plus
Possible work shifts - 8 : 30 am - 5 pm CT, 10 : 30 am - 7 pm CT, or a combination of both shifts
Who we are :
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people We win together We strive for better
We enjoy the everyday We think further
What’s in it for you :
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
Are you ready to play your part?
Choose Apply Now’ to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution : Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.
Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.
Therefore, for your safety, please note that :
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.
declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Last updated : 2024-04-24
Full Time
$62k-76k (estimate)
04/26/2024
05/13/2024