Salary Range: $31.00 - $35.00 per hour
RESPONSIBILITIES:
AV Support (70%)

• Primary AV support staff for both onsite and virtual events and meetings.
  
  • Coordinate and execute building-wide AV support operations, including setup, operation, and dismantling of AV and video conferencing systems.
  • Maintain cleanliness and organization of equipment and associated cables during setup.
  • Act as point for escalation for technical issues and provide timely solutions for ongoing faults.
  • Follow-up on AV requests to verify accuracy and appropriateness of equipment and staffing.
  • Ensure all presentation media is obtained, reviewed, and tested before each event starts.
  • Ensure compliance with safety regulations and standards throughout AV operations.
  • Provide technical support to Production events as necessary.

Equipment Management and Projects (30%)

• Oversee the building-wide inventory of audio-visual equipment and expendables, covering Fitness center AV equipment, installed AV systems, portable AV systems, and audio paging systems.
• Manage and support video conferencing systems, including conducting ongoing user training sessions.
• Manage building-wide Digital Signage equipment and support, ensuring routine maintenance procedures are adhered to.
• Identify defective or failed equipment and provide timely solutions.
• Coordinate and schedule regular maintenance of all audio-visual equipment, conducting system checks and audits to ensure optimum functionality.
• Develop, update, and effectively communicate documentation and processes to enhance user experience and promote self-service.
• Serve as Project Manager for assigned AV projects.
• Install and maintain audio-visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones, and speakers.

IT Operations (20%)

• Oversee assigned daily IT operations, ensuring effective coordination between the JCCSF and our IT provider.
• Receive and review IT tickets, make approval decisions and seek the necessary information for unresolved issues.
• Coordinate staff workstation requirements and the building-wide computer replacement schedule.
• Maintain user-based IT account lists including termination reports, active accounts, and distribution lists.
• Coordinate cybersecurity training and manage follow-up activities to ensure staff compliance.
• Coordinate weekly meetings, IT projects and initiatives, including change management, communication, and training.
• Manage emergency IT equipment and supplies, ensuring readiness for critical situations.
• Handle IT service vendor accounts and track monthly invoices for accuracy.
• Reconcile and track IT credit card expenses to maintain financial transparency.
• Serve as Project manager for assigned IT projects, overseeing their successful implementation and completion.

REQUIREMENTS:

• Minimum of three years of continuous experience in event production and audio-visual management.
• Senior level AV and Video Conferencing skills.
• Excellent organizational and time management skills with proven ability to manage multiple priorities.
• Knowledge of safety regulations and standards related to audio visual equipment and systems.
• Hands-on experience in live mixing sound, video projection setups and best practices (aspect ratio, screen resolutions), Mac and PC computers, and general electrical knowledge.
• Experience in live video recording, camera operating, directing/switching, a plus.
• Enthusiastic approach to solving technical challenges.
• Independent and confident thinking, self-motivation, and determination
• Ability to work and keep a calm demeanor under pressure and tight deadlines.
• Good written and verbal communication skills
• Must have critical thinking and problem-solving skills.
• Responsible and reliable, capable of working alone as well as part of a team.
• CTS and CTS-I Certifications preferred.

WORKING CONDITIONS:
This position works on-site in the JCCSF facility.
PHYSICAL REQUIREMENTS:
Ability to lift up to fifty (50) pounds.
Ability to work at extended heights using ladders and aerial lifts.
STATUS:
Benefited, non-exempt
COLLECTIVE BARGAINING UNIT CLASSIFICATION:
Professional III
HOURS:
Full-time. The work schedule includes weekends and evenings, per event calendar and subject to change.