2 Hilton Garden Inn Albany/SUNY Jobs near me
Hilton Garden Inn Albany/SUNY is Hiring a Guest Service Representative Near Albany, NY
The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers.
QUALIFICATION STANDARDS
EDUCATION & EXPERIENCE
- Experience in hotel or a related field preferred.
- Hilton/OnQ experience preferred.
- High school diploma or equivalent required.
- Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
- Must be fluent in English.
- Long hours sometimes required.
- Must be able to work evenings, weekends and holidays as needed.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must work well in stressful, high pressure situations.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
- Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
- Must maintain composure and objectivity under pressure.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
SERVICE ATTITUDE AND COMMUNICATION
- Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements.
- Maintain a professional and friendly demeanor at all times.
- Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
- Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
- Demonstrate a genuine care and commitment to guest service.
- Greet and welcome all guests approaching the front desk in accordance with Brand standards.
- Develop a team player attitude for the good of the hotel.
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
- Ensure delivery of packages, mail and messages as needed to guests.
- Follow all Brand credit policies.
- Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
- Fully understand and be able to operate all relevant aspects of the front desk computer system.
- Focus on his/her role in contributing to guest satisfaction surveys.
- Demonstrate appropriate phone skills.
- Use brand selling guidelines as part of the inquiry call process.
- Consistently perform above average in the mystery call process.
- Follow up on all wait list reservations.
- Manage suite inventory.
- Complete shift responsibility checklist.
- Keep front office area clean and organized.
Job Summary
Full Time
$30k-39k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
