Job Description: Executive Director

Location:

Cape Coral, FL, 33991

Job Summary:

The Executive Director (ED) is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility, and serving as the community sales leader. The ED plans, implements and evaluates all aspects of operations. The ED recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The ED complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.

Minimum Qualifications:

• Bachelor’s degree in business administration, healthcare administration, or related subjects is required.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
• The ability to become licensed as an administrator for assisted living within a prescribed timeframe in stated requiring such a license.
• Must possess a valid driver’s license.
• Must satisfactorily meet and be in compliance with Hampton Manor’s Vehicle Policy standards.

Principle Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent Hampton Manor’s objectives. Regularly communicate performance with the Director of Operations.
• Actively partner with Business Development Manager to assess competitive threats, sales plan, and engage in business to business sales calls.
• Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Care Manager to discuss and address concerns of the department.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
• Ensure adherence to the Resident’s Bill of Rights.
• Interview, hire, orient, train, supervise and evaluate staff.
• Constantly assess resident needs in staffing levels.
• Operate the community in accordance with Hampton Manor’s policies and federal, state and local regulations.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving al expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Remain active in local community activities. Establish networks and resources for resident referrals.
• Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Able to work in various positions at community and willing and able to fill in as needed.
• Build a high performing team and keep morale high.
• Meet financial management requirements for the community.
• Maintain safe working and living environment.
• Actively participate in “in-house” sales activities including prospective resident tours and special events.
• May drive Company vehicle for community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.

Core Competencies:

• Learning/Growth Ability
  • Enjoys and excels at learning new information or skills.
  • Is a “quick study”.
  • Seeks growth opportunities; self-motivated to develop expertise or gain new skills or knowledge.
• Project/Task Management
  • Demonstrates the ability to work within timelines, company structures and budgets for successful completion of assigned tasks or projects.
  • Understands and monitors critical path for projects or processes.
  • Effectively fulfills their own role in a timely fashion.
  • Assigns roles and communicates with project team effectively.
  • Takes lead when needed to ensure successful completion.
• Results Focus – Output Orientation
  • Exhibits commitment to goals and consistently delivers results. Holds self and others accountable for performance.
  • Demonstrates personal initiative and independent motivation. Is action and results-oriented.
  • Takes risks when necessary. Is undaunted by obstacles. Perseveres.
  • Handless high-volume workload; makes required adjustments to achieve required results.
  • Works as hard and long as needed to achieve results.
• Adaptability/Flexibility
  • Maintains focus and positive attitude amidst change or under pressure.
  • Ably modifies or shifts behavior as situations or objectives evolve.
  • Demonstrates open-mindedness.
  • Accepts and embraces shifts in job requirements or organizational structures.
  • Maintains productivity in spite of changes.
• Emotional Intelligence
  • Is self-aware. Recognizes his/her personally strengths and challenges.
  • Realistically assesses self.
  • Recognizes and manages his/her emotions and emotional visage. Knows his/her personal emotional triggers and displays appropriate emotional self-management and control.
  • Pays attention. Is sensitive to the emotional states of others or of groups. Correctly adjusts behavior within complex social situations.
• Customer Focus
  • Defines success through customer’s eyes.
  • Ably discovers, understands and meets needs of customers, conducting and incorporating research and customer feedback.
  • Gives customers’ needs priority and responds quickly to customer concerns.
  • Builds positive and fruitful customer relationships.
  • Does not allow internal company issues or personal feeling to interfere with customer service
• Decision-Making
  • Capably makes decisions appropriate to authority level.
  • Decisions are usually good.
  • Bases decisions on verified information, business acumen and informed intuition.
• Leadership
  • Is comfortable taking leadership role.
  • Ably directs and guides people and processes, with or without formal authority.
  • Suitably commanding, but capable of finesse and more subtle influencing approaches.
  • Inspires; shared “vision”; exhibits charisma and executive “presence”.
  • Demonstrates organizational courage, seeing and accepting reality and doing what must be done to ensure future profitability or organizational survival.
• Coaching/Developing Others
  • Skilled at formal training and informal coaching and instructing on specific tasks or general professional growth.
  • Thoughtfully delegates and assigns tasks or workload to challenge or stretch individual skills and engage employees fully.
  • Constructively assesses development needs. Talks to employees to understand career motivations and desires.
  • Shows awareness of and support for developmental goals and needs of organization and team.
• Managerial Focus
  • Spends sufficient time “managing", establishes clear expectations, monitors performance and gives feedback.
  • Selects good people; unites people into an effective team.
  • Creates a positive, motivating work climate. Retains top talent; addresses underperformance.
  • Constructively assigns work and guides people and processes to achieve organizational objectives.
  • Is present and involved, yet delegates effectively without micro-managing.